Job Listing

Research & Insights Sr. Statistical Analyst

Website Huntington Bank

Customer Advocacy Research & Insights Statistical Analyst, Sr. (job number 21797):

Purpose of the Role: The Customer Advocacy Research & Insights Statistical Analyst will serve as the lead statistician for the Research & Insights function, setting the direction and standards for statistical analyses conducted by the Research & Insights team at Huntington. This individual will conduct advanced statistical analyses and modeling on customer, colleague and prospect feedback captured from research, complaints and other information sources; identify process improvement areas for the Research & Insights team; and automate analysis and other key processes to improve department efficiencies. This Sr. Analyst will also be responsible for developing a training program for our Analysts and Research Managers, and conducting the statistical analysis training to develop the team’s analysis skills. In addition, this person would work closely with the Research & Insight Managers on advanced analysis for their projects.

Responsibilities:

Conduct advanced statistical analysis (including segmentation, key driver analysis, conjoint, discrete choice and MaxDiff). Analyze research results for studies involving advanced analytics, to include report writing and presentation of the findings to our business stakeholders
Create SPSS and other key software training courses for analysts; and train and mentor analysts on software and analytical techniques to improve their effectiveness
Establish analysis standards for the Customer Advocacy Team, and set the direction for analysis and reporting of results involving advanced statistics
Identify process efficiencies that can be gained by automating repetitive tasks/processes used in analysis and reporting of data (research and complaint data), and lead these process improvement initiatives

Basic Requirements:

Masters or PhD in Statistics, Market Research, Psychology or other related program with statistics coursework
At least 7 years of work experience in Research, Statistical Analysis, or related field

Preferred Qualifications:

Proactive, positive attitude, self-starter approach
Experience providing statistical analysis and advanced analytics for Consumer and B2B Studies
SQL data base experience is required
Strong written and oral presentation skills
Experience with Microsoft Office-Word, Excel, and PowerPoint is required
Experience with statistical software is required (e.g. SPSS, SAS, Minitab, R)
Experience with a CX platform and/or Survey Research Platforms (e.g., MaritzCX, Qualtrics)
(Preferred) Experience accessing large data sets stored in various formats
Experience in creating dashboards is a plus
(Preferred) Experience with object-oriented languages (Java, C++, Python, PHP, etc.)
Experience with HTML is a plus

For more information contact Julie Holbein at Julie.a.Holbein@Huntington.com