Job Listing

Technical Account Manager

Website Impact

We are Marketing Technologists

Impact is hiring a Technical Account Manager in our Columbus office, supporting our Marketing Intelligence product, Altitude.

This is an exciting role for a marketing analyst to join our fast-growing team, supporting many of the world’s top brands in getting the most from our marketing technology platform.

As a Technical Account Manager, you’ll be responsible for delivering world-class support to our top clients. This person strives to embolden our customers to become product experts – utilizing our software suite to build stronger and more successful marketing campaigns. Success is measured in increasing client adoption, increasing net promoter score, and reduced churn. You will maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building – while reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

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